At Hari Krishna Jewellers, we understand that sometimes your expectations may differ from the received product. Our return policy is designed to ensure a hassle-free process that prioritizes your satisfaction. Please take a moment to familiarize yourself with the details below:

1. Eligibility:

  • To be eligible for a return, items must be in their original condition, unworn, and accompanied by the original packaging.
  • Customized or personalized items may have specific return conditions, so please review these details carefully.
  • Returns are typically accepted within a specified period from the date of delivery. Refer to the specific timelines mentioned in your order confirmation.

2. Initiating a Return:

  • To initiate a return, log in to your Hari Krishna Jewellers account and navigate to the "Order History" section.
  • Select the order containing the item you wish to return and follow the provided instructions.
  • Provide a reason for the return, and our customer support team will review your request.

3. Return Process:

  • Once your return request is approved, you will receive detailed instructions on how to return the item, including the shipping address and any necessary documentation.
  • Pack the item securely in its original packaging, including any certificates or documentation that came with it.
  • Ship the item back to us using a reliable shipping service, and be sure to retain the tracking information.

4. Inspection and Approval:

  • Upon receiving the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria.
  • If the item passes inspection, we will proceed with the return process. If not, we will contact you to discuss the next steps.

5. Refund Process:

  • Approved returns will be processed promptly, and you will receive a refund using the original payment method.
  • Please note that the refund may take some time to reflect in your account, depending on the processing times of your financial institution.

6. Exchanges:

  • If you wish to exchange an item, please follow the return process and place a new order for the desired item.
  • Exchanges are subject to product availability.

7. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
  • We will guide you through the necessary steps to resolve the issue, which may include a replacement or refund.

8. Contact Us:

If you have any questions or concerns about our return policy, please contact our customer support team. We are here to assist you and ensure that your experience with Hari Krishna Jewellers is positive.

Embark on a journey of elegance and sophistication with Hari Krishna Jewellers. Shop with confidence, knowing that every piece is crafted with passion and commitment to perfection.

Explore our online store or download our mobile application for a seamless shopping experience. Indulge in the beauty of gold jewelry and related items, and let Hari Krishna Jewellers be your trusted companion in celebrating life's special moments!